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Operations Officer at Fadac Resources

Location: Lagos
Job Responsibilities

  • Providing exceptional customer care experience for the institution’s clients and efficient functioning of customer support infrastructure.
  • Responsible for counter services in the branch with a view to achieve timely and accurate processing of deliverables.
  • Approval and supervision of daily transactions relating to cash, cheque deposit/ withdrawals (including remittance, clearing and collection instruments) Account opening, Loan Processing, Cheque Book issuance, ATM issuance, Dormant/inoperative account, Stop payment etc.
  • Reconciliation of all cash suspense/sundry accounts on a daily basis.
  • Checking of system generated reports on a daily basis.
  • Liaise with sales staff to ensure that adequate support is provided in facilitating branch’s service delivery standards.
  • Improved service standards and minimum turnaround time.
  • Responsible for calling loan customer after completion of all Loan documents
  • Maintenance of cash over counters and vault within assigned limits.
  • Monitoring and processing of all activities pertaining to ATM operations and ensuring that ATM cash is balanced.
  • Training Branch operation staff on operational controls and procedures

Qualifications, Experience and Competencies

  • B.Sc/HND in Banking, Business Administration, Operations Management or equivalent professional qualification
  • Minimum of 3 years’ post-graduation experience in banking operations preferably in the microfinance industry.
  • Sound working knowledge of the microfinance and/or banking Industry and related banking compliance regulations, banking laws is compulsory
  • Strong lead leadership qualities with a proactive, results oriented and a positive “can do” disposition
  • Excellent oral and written communication and presentation skills

How to apply
Interested and qualified candidates should apply here
Deadline: Not specified
Do you know? MyFirstJobNG can position you for this opportunity by enhancing your CV and Cover letter. If interested, send a mail to services@myfirstjobng.com

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