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Monitoring and Intelligence Specialist at Human Capacity Development Consultants (HCDC)

Location: Lagos
Reporting Line:Team Lead, Operations Management & Stakeholder Engagement
Job Tenure: 3 Years


  • Monitor and report all activities towards achieving the global aim of financial inclusion for Nigeria

Critical Deliverables

  • Monitor entire financial inclusion effort to ensure desired results are achieved (e.g. network uptime, liquidity availability, customer responsiveness, fraud mitigation) and provide proactive support to the network
  • Daily tracking of agents’ network of Nigeria on aligned (e.g. network uptime, liquidity availability, customer responsiveness, fraud mitigation) and provide proactive support to the network
  • Ensure that communication and literacy plan is rolled out as required in the right regions and format
  • Analyse data and create executive management reports on a weekly and monthly basis
  • Provide intelligence, information and evidence-based inputs to the planning, design and implementation of key financial inclusion initiatives
  • Organize and undertake research and analysis on the various aspects of the entity work and identified problems and issues to be addressed as well as track follow-up actions for all stakeholders involved
  • Provide financial reports and interpret financial information to managerial staff while recommending further course of action
  • Responsible for the back office functions of the entity

Key Metrics:

  • Accurate and timely weekly/monthly report on overall program metrics


  • Experience in performing monitoring and tracking of large scale transformations
  • Track record of using data to drive insights for businesses (e.g. critical decision making, strategy development, etc.)
  • Track record in delivering transformation programs within specified time and project cost
  • Experience in interfacing with multiple senior-level stakeholders
  • Experience in Banking/Financial Services Industry (or related industries) is a plus
  • Minimum of Bachelor’s Degree
  • Masters degree (MSc. or MBA) is an added advantage
  • Must be an effective communicator
  • Expert proficiency in Microsoft Office Suite especially Excel and PowerPoint
  • Proven ability to build complex models to forecast/predict/track data
  • Ability to create impactful executive client facing communications and presentations

Attributes and personality traits:

  • Data-driven and fact based
  • Maintains an independent perspective
  • Emotional intelligence
  • Results orientation, Collaborative.

How to Apply
Interested and qualified candidates should apply here

Not Specified.

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