Post New Job

Customer Service Officer at Literamed Publications Nigeria Limited

Location: Lagos

Job Descriptions

  • Manage the customer service unit
  • See to the creation of school data base per region, zone, state, local government and formulate ways to service the schools promptly
  • Develop strategies and channel of interaction with bookshops, schools and other brand users
  • Relate all customer complaints to the appropriate department and follow through with the solution
  • Answer customer inquiries via phone, email, and in person
  • Ensure information are passed to customers on the following areas:
    • New product development
    • Introduction of new product
    • New discount policies
    • Ongoing promotions
    • Change in pricing
    • Marketing related activities to support sales
  • Ensure that invoices are raised promptly
  • Ensure that customers making purchase at head office are attended quickly
  • Advice on ways to reduce the lead time between invoicing and delivery.
  • Provide recommendation to address customer issues in a timely manner

Requirements

  • 3 years+ of Customer Service experience
  • Candidate must be a graduate
  • Must have experience with GP Dynamics, RMS and ERP
  • People oriented, cheerful and a good team player
  • Good telephone manners and communication skills

How to Apply
Interested and qualified candidates should send their CV to: johnson.akinkuowo@lantern-books.com using the Job title as the subject of their email.

Deadline
21st February, 2019.

Do you know? MyFirstJobNG can position you for this opportunity by enhancing your CV and Cover letter. If interested, send a mail to services@myfirstjobng.com

  • Share this post

Leave a Comment