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Personal Assistant to the ED at Tranter IT Infrastructure Services Limited

Location: Lagos

Job Duties/ Responsibilities/ Accountabilities:

  • Screen and direct phone calls and distribute correspondence
  • Handle requests and queries appropriately
  • Manage diary and schedule meetings and appointments
  • Make travel arrangements
  • Take dictation and minutes
  • Source office supplies and manage logistics
  • Produce reports, presentations and briefs
  • Devise and maintain office filing system
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Requirements

  • Excellent use of Excel
  • Previous experience in a customer support role or similar role that involves customer support  and sales
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

How to apply

Interested and qualified candidates can send their CVs to adenike.ladega@tranter-it.com. Only shortlisted candidates will be contacted.

Deadline: Not specified

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