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Ethics Line Officer at KPMG Nigeria

Ref #: 139284BR
Location: Lagos, Nigeria

Responsibilities and Duties

  • Handle customer inquiries/complaints via telephone or email
  • Document client call enquiry/complaint in reporting templates
  • Prepare a summary reports of inquiries/complaints made to clients on a monthly basis
  • Perform administrative tasks such as maintaining client files
  • Performing customer trend analysis
  • Conduct research on individuals and entities as directed by the relevant manager.
  • Documenting research observations
  • Developing presentation slides

Qualification, and Experience

  • Minimum of second class lower in any field of study
  •  2 years experience in a customer service related role

Skills and Competence Requirements:

  • Good verbal communication skills
  • Interviewing and probing skills
  • Attention to details
  • Good report writing
  • Research skills
  • Problem solving skills
  • Proficiency in more than one language (i.e. English and another language e.g. French, Hausa, Yoruba or Igbo) will be an added advantage.

How to apply
Interested and qualified candidates should apply here

Deadline
Not Specified

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