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Debt Recovery Officer at Ascentech Services Limited

Location: Lagos

Job Description

  • Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.
  • Escalation of all clients’ payment issues to assigned Sales Representatives for follow up in a timely manner
  • Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly basis.
  • Improve the overall customer relationship, delivering reliable administrative support and customer service
  • Effective recovery of debt from clients through cold calling.

Qualifications/Requirements

  • B.Sc/HND in any related field or equivalent.
  • 3+ years’ Client Relationship experience in telecommunications or ISP Sector.
  • Stays calm under stress and proactive in problem solving.
  • Tactful, courteous, and possess the ability to build profitable relationship with Clients.
  • Active listener, articulate speaker, and adaptable to client peculiarity
  • Good telephone etiquette and excellent customer service skills
  • Experience in debt recovery precisely from the telecommunication or ISP sector Compulsory.

How to apply

Applicants should send their CV to: cv@ascentech.com.ng

Deadline: Not specified

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