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Technical (Customer) Services Technician at eRecruiter Nigeria

Location: Lagos

The position exists to provide hands on day to day technical support for all company’s customer hosted IS&T systems, company revenue management solutions, SQL Servers & Windows Servers. Provide support in the development and implementation of policy and procedures for Services.

The position encompasses the following major functions or key result areas:

  • Respond to phone/e-mail inquiries within 24 hours of receipt
  • Provide day-to-day technical support for all Company and third party products
  • Assist with setting up lab environments per customer / tender specifications.
  • Provide basic training on core applications
  • Install, configure and troubleshoot the MS operating systems and products installed on those systems.
  • Update incident entries with clear informative written English, without jargon or the use of acronyms
  • Interface when necessary with Infrastructure Engineering to obtain any assistance required
  • Deploy test all new software received from Engineering & interface to developers with the purpose of ensuring continuing service and fault finding and product design & the ability to perform SQL Integration
  • Interface to suppliers with the purpose of ensuring continuing service and fault finding
  • Assist with setting up lab environments per customer / tender specifications
  • Assist with testing and documenting customer specific installation procedures.
  • Assist with setting up customer environments for training purposes
  • Maintain effective deployment testing strategy
  • Maintain existing customer environments in the lab, making sure they are available when required for support or training purposes
  • Provide monthly reports on customer activity
  • Log all times correctly and efficiently
  • Feedback new customer requirements through to correct channels at the company
  • Create scripts and electronic reports (Web & Application) for the Company’s database systems
  • Constructively participate as a member of the wider company’s team
  • Undertake any other tasks or one-off projects which may be assigned from time to time
  • Ensure protection of the company’s commercial interests always and in all circumstances
  • Take all practicable steps to ensure personal safety and the safety of others as a matter of priority
  • Demonstrate professional skill and a high standard of fairness and integrity

Requirements

  • Diploma or degree in Information Systems
  • A+, N+ and MCP
  • 4+ years experience in systems and application support
  • Experience in utilities or the electrical industry
  • Experience in networking and telecoms covering Microsoft applications
  • Experience with database platforms, GSM and radio networkingKnowledge of prepayment metering products
  • Knowledge of Microsoft SQL Server, Desktop and server applications
  • Knowledge of computer hardware and peripherals and basic networking (LAN, VPN)
  • SQL report writing skills
  • Excellent written and verbal communication skills – especially writing professional reports
  • Strong telephonic and email etiquette
  • Information technology system support skills
  • Excellent Microsoft Office skills
  • Negotiation and networking skills
  • Professional approach
  • Commitment to customer service
  • High level of integrity and confidentiality
  • Able to work under pressure
  • Highly self-motivated

Competencies

  • Client focus
  • Analytical thinking
  • Planning and organising
  • Problem-solving
  • Accountability
  • Decision-making
  • Flexibility
  • Information-seeking
  • Initiative
  • Personal development
  • Teamwork

How to apply

Interested and qualified candidates should apply here

Deadline: Not specified

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