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Customer Account Specialist at Sunray Ventures

Location: Lagos

Descriptions

  • We are looking to engage a competent and experienced Customer Account Specialist who will be responsible for ensuring excellent customer experience to our clients, including performance reports, service calls, fault clearing, etc.

Job Responsibilities
System/Site Monitoring:

  • Maintains schedule for preventive maintenance based on commissioning dates and company standards.
  • Maintains schedule for routine site visits.
  • Collects site data – run hours, fuel consumption, grid supply, etc.
  • Client grid bill management – receipt and payment.
  • Sends monthly invoice and tracks completion of Job Completion Certificate.
  • Monitors payment from clients.
  • Ensures constant site communication.
  • Monitors site event ticket work flow, from issuing to closure.

System Reporting:

  • Collects system performance information (Gen/Grid availability, PV Yield, Battery charge/discharge, etc.) from inverter platforms daily.
  • Prepares monthly report for each site per client SLA.

Customer Interaction:

  • Monthly phone calls/emails (depending on client preference) to clients to receive feedback on system performance.
  • Clients’ first point of contact to the Daystar Power Service Team – fault reports, service calls, comments, questions, etc.
  • Interprets clients’ specific contracts to answer basic questions like when payment is due, when reports are due, services provided by Daybreak Power Solutions at specific site, etc.
  • Collate results of NPS survey conducted by Service team.

Database/Inventory Management:

  • Regular update of customer contact records.
  • Monitoring and renewal of data package for inverter.
  • Monitoring of equipment replacement as applicable.

Requirements

  • Relevant Higher Education Diploma preferred.
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) – report writing and analysis.
  • Excellent written and verbal communication skills; work well in a team environment.
  • Highly organized multitasker who works well in a fast-paced environment.
  • Prior experience handling customer interaction is a plus.
  • Must be proud of your work, take ownership, and be passionate about quality of workmanship.
  • Willingness to learn and grow with the company.

Benefits

  • Opportunity to work in a forward-looking, innovative company, with international group of colleagues;
  • Unlimited career opportunities – depending on achievements and personal development;
  • A competitive salary and benefits package with long term prospect in a fast growing company.

How to Apply
Interested and qualified candidates should apply here

Deadline
Not Specified.

Do you know? MyFirstJobNG can position you for this opportunity by enhancing your CV and Cover letter. If interested, send a mail to services@myfirstjobng.com

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