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Customer Account Specialist at Sunray Ventures

Location: Lagos


  • We are looking to engage a competent and experienced Customer Account Specialist who will be responsible for ensuring excellent customer experience to our clients, including performance reports, service calls, fault clearing, etc.

Job Responsibilities
System/Site Monitoring:

  • Maintains schedule for preventive maintenance based on commissioning dates and company standards.
  • Maintains schedule for routine site visits.
  • Collects site data – run hours, fuel consumption, grid supply, etc.
  • Client grid bill management – receipt and payment.
  • Sends monthly invoice and tracks completion of Job Completion Certificate.
  • Monitors payment from clients.
  • Ensures constant site communication.
  • Monitors site event ticket work flow, from issuing to closure.

System Reporting:

  • Collects system performance information (Gen/Grid availability, PV Yield, Battery charge/discharge, etc.) from inverter platforms daily.
  • Prepares monthly report for each site per client SLA.

Customer Interaction:

  • Monthly phone calls/emails (depending on client preference) to clients to receive feedback on system performance.
  • Clients’ first point of contact to the Daystar Power Service Team – fault reports, service calls, comments, questions, etc.
  • Interprets clients’ specific contracts to answer basic questions like when payment is due, when reports are due, services provided by Daybreak Power Solutions at specific site, etc.
  • Collate results of NPS survey conducted by Service team.

Database/Inventory Management:

  • Regular update of customer contact records.
  • Monitoring and renewal of data package for inverter.
  • Monitoring of equipment replacement as applicable.


  • Relevant Higher Education Diploma preferred.
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) – report writing and analysis.
  • Excellent written and verbal communication skills; work well in a team environment.
  • Highly organized multitasker who works well in a fast-paced environment.
  • Prior experience handling customer interaction is a plus.
  • Must be proud of your work, take ownership, and be passionate about quality of workmanship.
  • Willingness to learn and grow with the company.


  • Opportunity to work in a forward-looking, innovative company, with international group of colleagues;
  • Unlimited career opportunities – depending on achievements and personal development;
  • A competitive salary and benefits package with long term prospect in a fast growing company.

How to Apply
Interested and qualified candidates should apply here

Not Specified.

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