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IT Helpdesk Officer at Ikeja Electric

Location: Lagos

Reporting To: Desktop Support Analyst

Role Purpose

  • Responsible for providing efficient and effective level 1 technical support to staff in areas such as desktop, help desk and IT project support along with network troubleshooting/support

Responsibilities

  • Evaluates, prioritizes and addresses all types of service requests handled by the IT team (desktop support, phone/email response).
  • Setup, deploys, repairs and troubleshoots laptop and desktop PCs, printers and other PC hardware and peripherals.
  • Consults with end-users in addressing problems and assists in formulating solutions. Maintains exceptional level of communication with end-users
  • Acts in a consultative role to end-users by providing recommendations regarding hardware, software, processes, etc. in order to enhance productivity and efficiency.
  • Assists in the planning, coordination and implementation of projects.
  • Assists in training of basic systems for new and current users when necessary.
  • Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
  • Other duties and responsibilities as assigned.

Minimum Qualifications

  • First degree in Information Technology or Computer Science or any other related field
  • At least 1 Year experience in management/Implementation of IT applications and providing end user support

Technical Competencies:

  • Computing and User Support
  • Hardware Configuration
  • Application Support and Maintenance

Behavioral Competencies:

  • Communication and Interpersonal Relations
  • Supervisory/Managerial Skills
  • Problem Solving and Decision Making
  • Managing Resources
  • Business Focus

How to apply

Interested and qualified candidates should apply here

Deadline: 16th March 2019

Do you know? MyFirstJobNG can position you for this opportunity by enhancing your CV and Cover letter. If interested, send a mail to services@myfirstjobng.com. Please do not send your job application to this email, send to the link/email contained in ‘How to apply’ above.

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