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Customer Care Representative at Africa’s Young Entrepreneurs (A.Y.E)

Location: Lagos

  • Job Description
    • Open and maintain customer accounts by recording account information
    • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    • Maintain financial accounts by processing customer adjustments
    • Recommend potential products or services to management by collecting customer information and analyzing customer needs
    • Prepare product or service reports by collecting and analyzing customer information
    • Contribute to team effort by accomplishing related results as needed
    • Manage large amounts of incoming calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships of trust through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/team sales targets and call handling quotas
    • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Go the extra mile to engage customers
    • Resolve customer complaints via phone, email, mail or social media
    • Use telephones to reach out to customers and verify account information
    • Greet customers warmly and ascertain problem or reason for calling
    • Cancel or upgrade accounts
    • Adhere to management policies

    Requirement

    • Must have at least 2 years Experience

How to apply

Applicants should send their CV to: hr@ayeonline.org

Deadline: 25th March 2019

Do you know? MyFirstJobNG can position you for this opportunity by enhancing your CV and Cover letter. If interested, send a mail to services@myfirstjobng.com. Please do not send your job application to this email, send to the link/email contained in ‘How to apply’ above.

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