Location: Lagos
Responsiblities
System/Site Monitoring:
o Maintains schedule for preventive maintenance based on commissioning dates and company standards.
o Maintains schedule for routine site visits.
o Collects site data – run hours, fuel consumption, grid supply, etc.
o Client grid bill management – receipt and payment.
o Sends monthly invoice and tracks completion of Job Completion Certificate.
o Monitors payment from clients.
o Ensures constant site communication.
o Monitors site event ticket work flow, from issuing to closure.
System Reporting:
o Collects system performance information (Gen/Grid availability, PV Yield, Battery charge/discharge, etc.) from inverter platforms daily.
o Prepares monthly report for each site per client SLA.
Customer Interaction:
o Monthly phone calls/emails (depending on client preference) to clients to receive feedback on system performance.
o Clients’ first point of contact to the Daystar Power Service Team – fault reports, service calls, comments, questions, etc.
o Interprets clients’ specific contracts to answer basic questions like when payment is due, when reports are due, services provided by Daybreak Power Solutions at specific site, etc.
o Collate results of NPS survey conducted by Service team.
Database/Inventory Management:
o Regular update of customer contact records.
o Monitoring and renewal of data package for inverter.
o Monitoring of equipment replacement as applicable.
Requirements
· Relevant Higher Education Diploma preferred.
· Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) – report writing and analysis.
· Excellent written and verbal communication skills; work well in a team environment.
· Highly organized multitasker who works well in a fast-paced environment.
· Prior experience handling customer interaction is a plus.
· Must be proud of your work, take ownership, and be passionate about quality of workmanship.
· Willingness to learn and grow with the company.
How to apply
Interested and qualified candidates should apply here
Deadline: Not specified
