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Customer Account Specialist at Sunray Ventures

Location: Lagos

Responsiblities

System/Site Monitoring:

o Maintains schedule for preventive maintenance based on commissioning dates and company standards.

o Maintains schedule for routine site visits.

o Collects site data – run hours, fuel consumption, grid supply, etc.

o Client grid bill management – receipt and payment.

o Sends monthly invoice and tracks completion of Job Completion Certificate.

o Monitors payment from clients.

o Ensures constant site communication.

o Monitors site event ticket work flow, from issuing to closure.

System Reporting:

o Collects system performance information (Gen/Grid availability, PV Yield, Battery charge/discharge, etc.) from inverter platforms daily.

o Prepares monthly report for each site per client SLA.

Customer Interaction:

o Monthly phone calls/emails (depending on client preference) to clients to receive feedback on system performance.

o Clients’ first point of contact to the Daystar Power Service Team – fault reports, service calls, comments, questions, etc.

o Interprets clients’ specific contracts to answer basic questions like when payment is due, when reports are due, services provided by Daybreak Power Solutions at specific site, etc.

o Collate results of NPS survey conducted by Service team.

Database/Inventory Management:

o Regular update of customer contact records.

o Monitoring and renewal of data package for inverter.

o Monitoring of equipment replacement as applicable.

Requirements

· Relevant Higher Education Diploma preferred.

· Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) – report writing and analysis.

· Excellent written and verbal communication skills; work well in a team environment.

· Highly organized multitasker who works well in a fast-paced environment.

· Prior experience handling customer interaction is a plus.

· Must be proud of your work, take ownership, and be passionate about quality of workmanship.

· Willingness to learn and grow with the company.

How to apply

Interested and qualified candidates should apply here

Deadline: Not specified

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